McCance and Widdowson have issued an update to the data that we use within EKM. The main change that they have warned about relates to the figures for Almond based products. We are currently aware of the following changes that will need to be manually made, by yourselves, in any and all copies of EKM that you are using:

Almonds, toasted, new values: Fat=52.5, Prot=21.0, Cho=5.9

IMPORTANT: Early releases of the application had the traffic light warning levels set to 5 and 2.5. Please ensure you change the levels to be 2.5 and 0.25 to match the old version of EKM. Version 1.44 and above will set this as the default.

FAQ:

1) Can I transfer data from old EKM to the new EKM?

No, as the data formats are so different it would not be practical to provide this feature. However, you can transfer meals from all new versions of EKM on any platform.

2) Can I use old and new EKM?

On a PC you can use both versions until you have manually moved over the meals you need to the new version.

3) Will my data sync between my Mac and iPhone?

No, but you can send and receive individualrecipesbetween any of the new versions on any internet connected device. As of January 2021 there is a new feature in theSettings option where the complete db can be backed up to the web and then restored on to a new or another phone. NB: This WILL overwrite an existing EKM db on the device that you restore to. Werecommendthat you back up you db at least once a week. The backups are NOT incremental - just one off copies linked to your email address.

4) Can I install on more than one device?

You may install on any of your devices. Do not however share the password to other users as each user must be authorised by their dietitian or doctor.

6) Can I use the old EKM password with the new version?

No. Please contact us for a new password.

7) Will the Windows version work with Windows XP?

We have not done extensive testing with XP as it is now a redundant version of Windows however it will work on this level of Windows but you are strongly advised not to use XP as there are serioussecurity issues.

Yes, on your device search for the file EKM.db and back up this file. (Alternativelyyou can enter %appdata% (on a Windows PC) in the file manager URL and you will see the EKM Desktop data directory.) This file is where all the data is stored for EKM. If you have to change systems and it is the same platform then this file can betransferred to your new system.

As of January 2021 there is a new feature in theSettings option where the complete db can be backed up to the web and then restored on to a new or another phone. NB: This WILL overwrite an existing EKM db on the device that you restore to. Werecommendthat you back up you db at least once a week. The backups are NOT incremental - just one off copies linked to your email address.

9) I still cannot activate my copy of EKM despite entering everything correctly!

If you are installing on a mobile device please switch off predictive texting as this can often change your password entry even though you have entered it correctly first.

10) Can I copy a meal to create a new meal?

On releases 1.43 and above this is anoption on the bottom the Meals tab. Justclick the two pages icon and a new meal will be created based on the currently selected meal. You will have to provide a new name for that meal.

12) I am unable to upload or download meals; ’server not found’ message:

Many hospitals block FTP access to the internet. You will need to ask your ICT department to:“unblock FTP access to karmobile.net on port 21”.

13) Can’t see dustbin to remove foods from a menu:

As with most mobile apps, just swipe to the left side the selected product to remove from the menu.

14) I still have not received my email with down load details:

Please check your spam or junk folder as the email may be in there. We always aim to send out requests within the same day.

15) “Error 5 Access denied” when installing on Windows:

Your user account does not have sufficient rights to install the software. If you right click on the SETUP.EXE file and select“Run As Administrator” then it should resolve the problem.

16) Unable to Find Meals or Products when using EKM on iPhone:

This issueappeared with version 1.54 and is resolved with version 1.58. Please ensure you update to obtain the fix.

Finally: Help - I still have a problem!

Please do not post any issues to social media as they do not provide support or fixes for the program. Email us directly and we will assist to resolve any bugs or issues. Just ensure you have read the manual and FAQ’s before saying that you have an issue as many‘problems’ we have seen are due to not reading the manual. Also ensure your device has the latest OS patches and fixes applied. Also try to power off yourdevice, power back on and then try EKM once more - sometime users have too many applications open or‘lost RAM’ and this can cure a lot of these types of problems.

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Listed below are items of equipement that have been report to have issues running EKM: